Over a decade of proven results. Our superior technologies and exceptional expertise in environmental issues have improved many lives and naturally solved many serious and hazardous problems.

Customer Story

We had a great experience with mr natural as they were fast and efficient in dealing with the mould and water issues at a job site in Kitsilano. All of the procedures were explained to us so that we could grasp the process and the reasoning behind each step and treatment. I would highly recommend Mr. Natural and look forward to working with them again on upcoming projects.

Mark Ellis / Owner / Project Manager / Headland Construction

Insurance Claims Adjustor

Recently I’ve had the chance to see the hydroxyl machines in action in two claims that we worked on together and I have to tell you how impressed I am that these machines actually do what they claim.

First, there was the liability claim at the 15,000-square-foot office building in Cambridge that was under construction. Our insured was doing some work in the building and accidentally started a small fire. Smoke went throughout the building and since the drywall was all new it had not been sealed or painted yet. Although there was very little soot deposit, the odour was the bigger problem. We were faced with the real possibility of having to replace the drywall at a cost well over $150,000. Even to Kilz paint, it would have been excessive at $80,000. There was also an exposure related to income loss if there were delays in the completion of the building.

The hydroxyl machines that you recommended and used on this claim did an amazing job of removing the entire smoke odour to everyone’s satisfaction in a mere seven days and at a cost of under $30,000! The construction workers were even able to continue to work while the machines were running.

The second claim involved a diner inside a local bus terminal. There was a small electrical fire in the storage room. The sprinklers put the fire out but smoke went throughout the storage and kitchen areas. Again odour was the bigger problem once the water clean-up was done. PDS was put in a hydroxyl machine for two days to eliminate the smoke odour. A few weeks later I met with our insured who commented that not only did the smoke odour disappear but so had the odour of the grease. He was very pleased with our claims service and PDS.

I certainly will be asking other contractors to use this equipment in other claims involving odours. I’m confident that it works really well and the potential for saving money is huge.

Claims Adjuster
Cousino Harris Disaster Kleenup

Vancouver Aquarium

In 2013 mr natural helped the Vancouver Aquarium keep staff and sensitive organisms safe from construction-related fumes and odours. A powerful Hydroxyl air scrubber was deployed and moved around to key locations as necessary. The unit was closely monitored and maintained and kept running almost continuously for more than six weeks, cleaning pollutants from the air, and providing a safer, healthier environment.

Vancouver Aquarium, Stanley Park, Vancouver, BC

Customer Story

I want to let you know how pleased I am with the service your company provided. I was so impressed with the knowledge that Craig had, regarding the problem we were having in our home. His solution was more efficient and less expensive than the way I suggested it be rectified. In addition, Craig was able to fix a number of other issues in the home during the same visit. I would highly recommend your company to anyone.

Shawn Macmillan / North Vancouver

Customer Story from Realtor

I first experienced MR NATURAL, through a listing in North Vancouver, at a house in Lynn Valley, where an inspection was performed in the normal process of receiving an offer to purchase the home, in which was found black mold in the attic. Craig Fourie & MR, NATURAL were referred to us and Craig came to the house with very little notice. He was prompt and very knowledgeable. He explained the MR NATURAL’s green products for the eradication of the mold and the application process. As is normal in the real estate game, the offer typically has a few conditions that are supposed to be met within the week and a thing like “Black Mold” has been the terminus of many a deal. He committed to having the process done before the subjects were removed and the mold was remediated immediately.

Craig explained it so thoroughly and was extremely helpful in keeping the deal together. The buyers were satisfied about the process and went through with the sale. I have Craig and MR. NATURAL contact info in my phone, and will call him without hesitation, whenever I have an environmental issue.

As a Top Realtor, I pride myself in having a great group of support trades that respond to me when I need them to. It is a powerful thing to be able to call someone and get immediate attendance and quick resolve to any problems that come up. My clients are wow’ed by their response time and their dedication to service, and I am happy to say that MR. NATURAL is solidly on that list. Furthermore, if you are a realtor, you need to know these guys and have them on auto-dial. I can vouch for their integrity and their professionalism, and they care.

Cheers, Mark

Mark  Ballard, Realtor

Disaster Cleanup Contractor – DKI member

I have ten years experience as an estimator, trainer, and general manager of a 3 million dollar+ cleaning and restoration firm.

As a Certified Restorer I have never endorsed one product over another. I have always believed that there were products available laterally that were as good what was being offered at the time. After using your mr natural machines my opinion has changed. We recently put them to the test by placing them in a basement that had a fire… before we tore out! The mr natural completely eliminated the smoke odor. I thought for sure the odor would return when we tore out the drywall but it didn’t. This was great since we had spaced sheathing with felt paper and hardwood above it. We were able to eliminate the odor without removing the floors! I believe you may have found the next “sliced bread”.

Respectfully,
Johnathan B. Launder
CR/ ASD/ MRS

Deluxe Furniture and Rugs Fire Rescue

Our Rug & Home shop, (a furniture retailer) had an electrical fire on the upper level and did a lot of smoke and soot damage throughout the store, a lot of odor … layers of soot over everything. I wasn’t really familiar with the product… we know what the (damaging) effect of ozone has, it’s pretty common in our industry… but the hydroxyl was a whole different animal for us. It’s very safe… and it did a super job right off the bat.

Less than a week later, we are getting ready to open up the downstairs. (Hydroxyls) saved all of the carpets, got everything clean… fantastic.

Steve Gallo, Paul Davis National – Commercial Project Restoration Company
Rug & Home Shop representative
Rug & Home, Inc., 4 Factory Shops Blvd. Gaffney, SC 29341

Winners’ Circle

“This technology does everything they say and more. We’ve used it on many different types of jobs and it is extremely impressive. The best part is being able to occupy the structure while it is running. We are now teaching mr natural at both of our training locations.”

Jeff Dorenberg, Owner Winners Circle Restoration Training Centers Phoenix, AZ and Las Vegas, NV (866) 914 – 7450

If you think smoke damage is tough to clean, try a home with 30+ years of heavy smoking. The ODOROX Boss works great, I ran it during the entire week of the cleanup. I worked in it each day, 6-10 hrs per day, without any side effects. There is definitely not the metallic taste you get in your mouth with an ozone machine.

The homeowners have been in and out, and have commented on how good the home is smelling. I am very impressed with the unit.

Bryan Swallow
Winners Circle Restoration Training

Canadian Restoration Firm

Sometime ago, I am assuming last week with all this heavy rain, my basement Cold Room/Storm Shelter had flooded out, it was full of contents and they had been sitting in water for some time. That coupled with the lack of air flow and humidity, caused everything to go moldy and there was visible mold on the floor, walls and ceilings.

We emptied this room of its contents and disposed of what was damaged beyond repair. We conducted a cleanup and installed drying equipment and fans and once dried the mildew smell in this room was overpowering.

So I took the initiative to use the loaner machine which Hydroxyl Environmental had provided our group. As previously mentioned I set the Boss Generator machine at high and added a couple of air fans to move the hydroxyls around the room. Within 2 days the mildew odor had completely been removed.

I personally am now totally sold on this product and its effectiveness in remediation and odor control. I have copied our technical staff in on this email advising that my family and I were present throughout the use of this machine with no ill effects.

Many thanks for the use of this machine, I am happy to share its success with our many branches across Canada and help to recommend your product. There is no doubt it looks like Hydroxyl generators and their effectiveness are the way forward. Once again many thanks.

Stuart Tilling
Operations Manager
Major National Canadian Restoration Firm

Disaster Cleanup Contractor – Versatility, Even Nicotine Odors Trapped In Walls

PuroClean of Tampa Bay has had the opportunity to work with a hydroxyl generator that we purchased. We have used it with fires, mold damage, and smoke odor removal.

The technology has really added to our “tool set” and has worked very successfully to improve the outcomes of our emergency cleanups.

But, even more, it has been a privilege to work with Tom and Michael McArdle. They are tremendously responsive and supportive to our business needs. Time and time again they have gone “over and above” to help us get the job done more quickly with exceptional results. Soon after we purchased our first mr natural generator, we used it in a condo where one of the owners had been a heavy smoker for over 15 years. Unfortunately, the owner had painted over the nicotine stains and the odor on their walls, thereby, locking in the smoke odor. When our one machine could not clean it, Tom and Mike brought 3 more machines to get rid of the smoke odor completely. In addition, they came out daily to the condo to check how it was working and kept following up to see what else they could do.

Both Mike and Tom are exceptional business colleagues. We look forward to working with them, and their technology, long into the future. If any customers would like to contact us to discuss the product in more detail, Ali and I would be happy to speak with potential clients.

Mary O’Hara
President
PuroClean of Tampa Bay

Disaster Cleanup Contractor- Protein Fire

I was amazed!

It absolutely works on a protein fire and ozone definitely does not work like this does, I loved being able to work in the space while the machines were running.

Chris Moore,
Bolden’s Cleaning and Restoration

On Side Restoration

“Since we have been using the mr natural equipment we have reduced the amounts that insurers have to pay out on claims. As a result, we have become the restoration contractor of choice. Even when the adjuster previously used other contractors as well as ourselves they now use us exclusively. The rental revenue from the mr natural units offsets some of the traditional revenue earned on these claims and it becomes a win-win situation.”

Lawrie Beaton
ON SIDE Restoration Services

Dry Cleaner

Iris City Dry Cleaners, Mount Pleasant Iowa

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Flood Damage

Sanexen Environment Services Inc.

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Skunk & Sewer

Damage Control Inc.

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Disaster Cleanup Contractor – Fuel Oil Spill

After two days, there was a noticeable reduction in odor and after five days, the odor was completely gone.  This impressed not only me, but the homeowner, oil company, and the environmental engineer sent to monitor the air quality.

To whom it may concern,

I have to let you know how happy we are with the results we achieved with the use of ODOROX HYDROXYL.

Being in the fire restoration business, we come across many unusual odors. In the past, we have relied a great deal on Ozone Technology to deal with these problems. One particular odor we have come across a number of times throughout the years is home heating oil. It is one of the most difficult odors to remove.

EMS Restoration and Hydroxyls Eliminate Oil Spill Odor In Home

After purchasing the ODOROX equipment, we set it up in a residential basement. After two days, there was a noticeable reduction in odor and after five days, the odor was completely gone. This impressed not only myself, but the homeowner, oil company, and the environmental engineer sent to monitor the air quality.

The equipment seemed expensive after being purchased, however the results were great. I definitely recommend the use of ODOROX HYDROXYL Technology.

Sincerely,
Timothy Devine
EMS Restoration Corp

Chlorine Smell from Swimming Pool

Thank you for suggesting the BOSS Hydroxyl generating system to Nick and me. Our home, which had an indoor pool that we filled in and converted to a Great Room, is currently for sale.

The chlorine smell in the Styrofoam ceiling from the 30+ years that the pool was enclosed has turned out to be an ‘issue’ for prospective buyers.

Nick and I were really at a loss on how to remove the smell, short of replacing 1500 sq. ft. of ceiling ourselves, at a cost of approximately $10,000.

We used your BOSS system as instructed. You said it could take 4-5 days to remove the smell, but in no time at all (2 days) the chlorine smell was completely and permanently removed. We are amazed, and so grateful for this elegant solution.

We can show our house now without any worries. Our Great Room now truly smells ‘great’. We would recommend your company’s systems without reservation to anyone in a similar situation. I wish you and mr natural every success in the commercial and residential world. “

Nicholas Maxheleau and Elizabeth Winter | Toronto

Realtor Selling Home With Nicotine Smell

I just wanted to relay to you how well the XL3 Unit worked for us. After selling our home we rented a friend’s home for 6 months until finding our new home. Although my husband and I don’t smoke, our adult son did so in one room of the rental home. Our friend had told us that they would not permit smoking but he did so anyway against our wishes. The smoking was done in the basement bathroom and although we scrubbed the entire room down using TSP on the ceiling, walls and floor, the smell remained in that bathroom.

Two weeks after moving out and the house being closed up, a realtor showing the house to a prospective client said that it smelled like cigarette smoke all over the house. I went to the house and indeed the smell had migrated up into the kitchen and family room.

In looking for a resolution I found your website and wondered if it could truly rectify the problem. I discussed the situation with Jana who instructed me on what could be done and exactly how to go about it. I got the machine, set it up (it was simple) and turned it on aiming the fan at the bathroom. Within 24 hours, went to the house, walked into the family room/kitchen area and the house smelled fresh and clean! I went to the basement bathroom and it, too, smelled clean and that smell reminded me of a clean water smell, hard to describe but very pleasant. After that I went to the second floor of the house, two stories away from where the machine had been running and it smelled very fresh. I let the XL3 work its magic for 2 more days just to make sure.

It was amazing how the house smelled, all odors were gone…the smoke, cooking smells, dog smells and musty smells from the house being closed up. The house is 12 years old and has the original carpet that looks worn and dirty. It also is in need of painting and upgrades and yet a prospective buyer looked at it the day after the XL3 was removed and the written comment from their realtor stated “The house seemed clean and well taken care of”. The homeowner and I believe it was the clean smell that prompted that comment!

Thanks again for all you did for me. You were great to work with, knowledgeable about the product and very personable. And the result we got from the machine was like a miracle!

Carol Schumacher, Maineville, OH – July, 2011

School

“For over 5 years I suffered from recurring coughing fits, almost every evening and often through the night. I had assumed that I was simply sensitive to dog hair and dander and to dust in general and that I would have to live with that.

Two years ago I bought an ODOROX hydroxyl generator for my home. Generally I had the machine running for a few hours in my bedroom during the day or evening and for a few hours during the day in the living areas. Almost immediately my coughing stopped completely. However, whenever I forgot to turn it on for a number of days, the coughing would come back.

I work with kids in a fifteen year old school with over 700 children. The floors are mostly carpeting and kids eat (and spill) their lunches every school day. Eventually I realised that when I was away from school for longer periods (summer, Christmas and Spring Break) that my coughing disappeared even when I don’t have the ODOROX hydroxyl machine on. I then brought the machine into the school and left it on overnight for a week. My coughing completely disappeared.

I also discovered that my home bathroom had mold hidden under the lino floor, this we killed by treating the area with the ODOROX hydroxyl generator.

We still use the machine regularly to give the entire house that “clean” smell without the use of any aerosols or chemicals. The ODOROX hydroxyl generator is amazing machine that has improved the quality of life for both for me and my family. “

Sue Walker | Calgary Alberta

Your ODOROX machines made a great deal of difference to the smell of my home. I am a heavy smoker and my house reeked of tobacco. My house is up for sale so hopefully the nice clean smell will help to make it a sale.

Wendy Hennard | Calgary Alberta

Cigarette Smoke Damage

“It was evident that even though we scrubbed, painted and replaced all the old flooring, without the help of The Boss, we would have never been able to achieve the level of clean air quality we required. The odor and bacteria were all eliminated. I can only imagine the multitude of applications this product could be used for. It is light, easy to move and is quiet to operate. Thanks to The Boss, we were able to complete our restoration. “View Full Testimonial in PDF”

Mary Freedman | Toronto Ontario

Hospitality/Travel Testimonials

Baymont Inn & Suites

Hotel Smoking Rooms

On Thursday, July 2, 2009 we had mr natural Environmental come to our Hotel and deploy the use of an XL3 in one of our smoking rooms that we have set aside for our smoking guests. In general, these dedicated smoking rooms maintain an odor of smoke that is very difficult to eradicate through our current cleaning efforts which consist of treating rooms with labor, chemicals and an ozone machine.

Much to my amazement the room that was treated with using nothing but the XL 3 and its’ Hydroxyl technology had absolutely no trace of smoke smell whatsoever in less than 24 hours! Even the drapes, carpet and bed linens were all devoid of any trace of smoke odor. Needless to say, I was beyond impressed.

In addition, the machine allowed us the capability of removing other odors from wherever else we used it, such as eating areas, laundry areas, hallways and any other place we deemed important to our Guest satisfaction. That machine was like a miracle! In my 20 plus years in Hotel operations I can say I have not come across anything quite like this.

Debbie Speziale
General Manager
Baymont Inn & Suites
indygm at mphhotels.com
317-322-2000

Hilton Hotels

Parsippany Hilton

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Holiday Inn Express Testimonial

Holiday Inn Express, Hamilton ON

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Print Shop Manager-Intense Chemical Odors

“I can’t thank mr natural enough. I was skeptical that their hydroxyl generator would actually help with such intense chemicals in my print shop. I’ve tried other remedies in the past but none worked. I noticed a dramatic difference in the first couple of hours, and by the next day my shop smelled fresh and clean. I am truly amazed! I no longer have headaches and chronic fatigue. My neighbors, a flower shop, have noticed a big difference as well. I would not hesitate to recommend hydroxyl generators to anyone suffering from air quality problems.”

David Bell Owner
PA Printing Inc.

Hair Salons VOC Fumes

Angels Professional Hair Care Centres

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Equestrian

Spuce Meadows – Equine Show Jumping Facility

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Breathing Easier

Health Care

Below is a brief testimonial outlining my experience with HGI’s MDU (Mobile Disinfectant Unit). My mother suffered a diabetic stroke in Feb, 2005. Her blood sugars have been a constant battle since that date. She survives on a feeding tube. Our family provides home care for my mother at my sisters. In the evenings her blood sugars would jump to 25-28 and first thing in the morning they would test around 12-18 (5-6 is normal range). She also had an issue with an air pump that keeps her mattress inflated to help prevent bed sores. In the summer of 2007 her air pump failed and we had to wait nearly a week for a replacement. During that time mom suffered a bed sore on her spine. In short order the sore grew to approximately 16 inches in length and was open nearly 1.5″ at the widest point. It took our wound nurse incredibly countless hours to try and close this wound that in most cases ends in a fatality. This sore persisted for nearly six months before we were successful in closing it with the use of a vacuum. In the early part of this year we experienced another bed sore. Actually two, one on each heel as a result of an air mattress pump failure again.

This time a friend of mine spoke about the MDU that had helped others with medical issues. We had nothing to lose so we installed it in my mother’s bedroom. Almost immediately our mothers breathing began to improve and within days my sister and niece reported my mother’s blood sugars had returned to levels under 10, a spectacular improvement comparative to her results these past three years.

After only two weeks there were significant signs her bed sores on her heels were healing weeks ahead of her previous bout. I don’t know what the significance of the MDU unit is other than to tell you it has performed way beyond our wildest expectations. I will and do recommend this technology to anyone seeking improved health regarding breathing, bed sores, or blood sugars if they are an issue. I wish I was more scientific about our results but the proof is clearly in the Hydroxyl MDU unit……..

Test one today, the results will last a lifetime!

Dennis Osbourne

Odor and Flu in Assisted Living Centers

I wanted to thank you personally for the opportunity to trial the Hydroxyl Unit for our Assisted Living Centers. As you know we are a retirement residence that assists with physically and cognitive impairment of senior citizens. We found your unit to be of tremendous use especially with the consistent smells associated with bladder problems. Your machine was very useful for sanitizing our air in all (common) areas including lounges and dining room. Our home was able to keep flu outbreaks at a very non existent level. We put the machine into resident’s room- who were showing signs of illness- and with in a couple of days all signs were diminished. Thank you all for keeping our air healthy and wishing you much success.

Lisa Duncan
Marketing Coordinator
Lakeshore Place Retirement Residence